Delivery Information

Thank you for choosing MiniToySL for your toy shopping needs. We strive to ensure a smooth and reliable delivery experience for all our customers. Please find below important information regarding our delivery services:

  1. Delivery Areas: We currently offer delivery services to Island wide in Sri Lanka. Please note that certain remote areas may have specific limitations or exclusions for delivery. During the checkout process, you will be notified if delivery is not available to your area.

  2. Delivery Timeframes: Our team works diligently to process and dispatch all orders promptly. The estimated delivery timeframes may vary depending on factors such as product availability, your location, and the shipping method selected. During the checkout process, we will provide you with an estimated delivery timeframe based on your shipping address.
  3. Order Processing: Once your order is successfully placed and payment is confirmed or not(Cash on Delivery Orders), our dedicated team will begin the order processing stage. Usually within 24 hours will schedule your order for dispatch. This includes verifying order details, preparing your items for shipment, and arranging delivery to your specified address. Please ensure that you provide accurate and up-to-date shipping information to avoid any delays or issues.

  4. Shipping Methods and Carriers: To ensure secure and reliable delivery, we work with reputable shipping carriers. The specific carrier and shipping method for your order will depend on factors such as destination, package size, weight, and shipping speed. We may offer options such as standard shipping, express shipping, or other available services during the checkout process.

  5. Shipping Fees: Shipping fees are calculated based on the total weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process before you confirm your purchase. Please note that additional customs duties, taxes, or import fees may apply for international deliveries, and these charges are the responsibility of the recipient.

  6. Delivery Tracking: Once your order has been dispatched, we will provide you with a tracking number or a link to track the progress of your delivery. This allows you to monitor the status of your shipment and have an estimated delivery date. If you encounter any issues with tracking your order, please feel free to contact our customer support team for assistance.

  7. Delivery Attempts and Re-Delivery: Our shipping carriers will make reasonable attempts to deliver your package to the provided shipping address. In the event of an unsuccessful delivery attempt, a delivery notification will be left, providing instructions on how to arrange re-delivery or pickup. Please follow the provided instructions promptly to ensure successful delivery.

  8. Order Receipt and Inspection: Upon receiving your order, we recommend inspecting the package for any visible signs of damage or tampering before accepting it. If you notice any issues, please contact our customer support team within [specify time frame] to report the problem. We may require photographic evidence of the damaged package or products to assist with the investigation and resolution process.

  9. Delays and Force Majeure: While we make every effort to ensure timely delivery, unforeseen circumstances beyond our control (e.g., natural disasters, severe weather, labor strikes) may cause delivery delays. We will keep you informed of any significant delays and provide alternative arrangements whenever possible.

For any further questions or assistance related to our delivery services, please do not hesitate to contact our customer support team. We value your trust in MiniToySL and are committed to providing you with a delightful shopping experience.

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